FAQs

QUESTIONS

The Good Vibes Run offers a new event experience in 2022 so we understand you may have some questions.

REGISTERING THE EVENT

You will receive a confirmation email upon successful registration.

  • The event is open to any individual aged 10 years old and above as of 17 September 2022*. Participants aged between 10-15 years must be accompanied by a responsible adult during the event. 
  • *Note: younger children may complete the course on a bicycle or scooter alongside a responsible adult

Age restrictions are stated in the rules and regulations page.

Once the registration has been completed and confirmed, there are strictly no refunds for participants who, for whatever reason, eventually do not take part.

No. Event registrations are strictly non-transferable. Personal information such as age and gender are tagged to each unique participant and competing on behalf of the registered participant is not allowed. The Event Organiser reserves the right to disqualify the participant whose entry has been transferred. The Organisers reserve the right to exclude both parties from future events.

Yes. You may change your address and phone number. You may login to your Registration account to make these changes. To do this, click here and enter your email address and booking reference number found in your confirmation email.

Yes. You may change your address and phone number. You may login to your Registration account to make these changes. To do this, click here and enter your email address and booking reference number found in your confirmation email.

  • Yes. Changes to the route originally selected (Sunset Delight, Park Life) are permitted.
  • An admin fee of S$10 will apply per change. All changes must be made by the registration closing date 17 September 2022, 23:59.

Registration for the 2022 Good Vibes Run closes on 17 Sep 2022, 23:59.

PRE-EVENT

You will receive an email on 14 September when the app is ready.

All event day information will be available on the event website, and emailed to you, at least one week prior to the event. Please take the time to read it carefully.

Visit the “Getting There” section of the Event Info page to see how to get to each route.

DURING THE EVENT

Rather than having direction signs and marshals on the course, the MyRaceGate app will guide you from start to finish (yes it’s very cool!). There are GPS checkpoints en-route that will be validated automatically as you pass them to ensure you complete the whole course.

Yes you are welcome to join any of the activities (yoga, zumba, kids activities) for free. There’s no need to register, just come along before or after your run and enjoy!

Yes, you can participate with a friend or colleague. Simply select the same course and day to run when registering, and on event day ensure you track your distance using your own device, and not share a device with anyone else.

There are no cut-off times for any of the routes. They just need to be completed within the time frame of the event (17-18 Sep 2022).

Yes, headphones and music players are permitted – however remember that your MyRaceGate app will be audio guiding you around the course so you’ll need to hear the directions!  

Yes, you can load up your playlist – the app has been configured to lower the sound of your music when one of our audio messages is being announced.  

Sorry, bag deposit will not be provided.

AFTER THE EVENT

Yes, you will receive a finisher pin at the finish line if you have selected to opt-in during your registration.

Official results will be posted on the Race Results page of our website 48-hours post-event. A provisional leaderboard will also be constantly updated during the two-day race period.

Yes, all participants will be able to download their e-certificate. We will send you an email when they are ready.

If your questions has not been addressed here, please send us an email or give us a call.

MYRACEGATE APP FAQs

The MyRaceGate app will track your course and enhance your event experience thanks to its unique in-app audio and motivational messages. When you’ve tracked your run through the racing app, we will validate and publish your time in the official results online.

Yes – you need it because the MyRaceGate app is the official way to track your route. As well as recording your participation, the app features exclusive audio updates at regular intervals to boost your morale every kilometer. Having your smartphone with you also means you will be able to call someone if you need to.

Open the MyRaceGate app and enter the email used for registration and the booking reference number received in the confirmation email. Resend your confirmation email here.

You can resend your confirmation email here.

Ensure mobile data is switched on and that you have given the MyRaceGate app permission to use your location in your phone settings. You will be prompted to enable location services by the app during the set-up process. If you are using iOS 14, make sure you allow precise location.

We have included a motivating audio commentary to direct you around the course for your ease and safety. It will also enhance your event experience and let you know how far you have covered on the selected route, and share motivational messages as you keep moving.

No, directional messaging is compulsory.

No. You won’t be able to use the app before starting your event during the time slot you have booked.

You cannot pause your run once you have started (ie. if you stop to take a photo, use the bathroom, tie your shoelaces). The timer will continue running.

EVENT DAY

You can start your event at any time within the start period of your chosen course on the day selected during registration.

Yes, you can log back into your registration and change your day any time.

Your official time will be the elapsed time recorded by the MyRaceGate app.

When you have completed your selected route, you will hear a congratulatory message and the MyRaceGate App will automatically stop tracking and record your time.

  • Bring headphones!
  • Disable “low power mode”, “night mode”, “battery saver mode”
  • iPhones: Set location services to “always”
  • Android phones: Go to “App Management”, select the MyRaceGate app and allow the app to: 
    • Run in the background (ie. highest battery mode) 
    • Use data in the background.
  • Use data in the background.
  • Turn on “mobile data”
  • Turn off “WIFI”
  • Please allow yourself plenty of time to login before event day. 
  • Check that your email and booking reference number are correct. You can resend your confirmation email here.
  • Close the app then re-open it and login again
  • Delete the app and reinstall it, then  re-open it and login again

While using the MyRaceGate app, turn off Wi-Fi and only have Bluetooth on if you’re using wireless headphones. Avoid taking or making a call while you’re moving, and avoid keeping other apps open unless you are also tracking your run using Strava or RunKeeper (or similar).

Check your mobile data usage settings for the app to ensure it is running in the background with full power.

Take shelter and wait for the rain to clear! Our volunteers will be there to guide you.

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