FAQs

QUESTIONS

The Good Vibes Run offers a new event experience in 2022 so we understand you may have some questions.

REGISTERING THE EVENT

How will I know if my registration for the Good Vibes Run 2022 is successful?

Is there an age limit to enter?

I am unable to participate in the event due to illness/injury. Can I get a refund?

Can I transfer my entry to another athlete if I choose not to participate in the event?

Can I make changes to my particulars after completing my registration?

Can I make changes to my particulars after completing my registration?

Can I change my route originally selected (Sunset Delight, Park Life) after completing my registration?

When does the registration close?

PRE-EVENT

When will the MyRaceGate app be ready to download?

Will there be an event briefing?

How can I get to the start line?

DURING THE EVENT

Will someone ensure that I complete the full course?

Can I join the activities for free? Do I need to register?

Can I participate in the event with a friend or colleague?

May I know what is the cut-off time for the 5km routes?

Can I participate in the event with an MP3 or other music player?

Can I listen to music on my phone while the MyRaceGate app is tracking my run?

Is there a bag deposit service available?

AFTER THE EVENT

Do I receive a finisher medal?

Where can I find my results?

Can I get an e-Certificate?

If your questions has not been addressed here, please send us an email or give us a call.

MYRACEGATE APP FAQs

Why do I need to use the app?

Do I need to carry my smartphone?

How do I log into the app?

I haven’t received my email with app log-in details. What should I do?

How do I set up GPS tracking?

What is the in-app audio experience?

Can I turn the audio experience off?

Can I do a practice run with the MyRaceGate app before event day?

Can I pause my run?

EVENT DAY

What time can I start the event?

Can I change the day I’ve chosen to run (Park Life course only)?

How will my official time be calculated?

How will I know when I have completed my selected route?

How should I set up my phone on event day?

What should I do if I can’t login to the app?

How can I preserve my phone’s battery life while using the app?

Important – please do not put your phone in low power mode as the app will not be able to track your distance.

What if it’s pouring rain at the time the race is on?

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